Refund policy

Return & Refund Policy

Last Updated: August 20, 2026

At Limek, customer satisfaction is important to us. We want you to feel confident when purchasing kitchen tools and everyday cooking essentials from our store. This Return & Refund Policy explains our standard procedures for returns, refunds, damaged products, incorrect items, and order issues.

30-Day Return Policy

We offer free returns within 30 days of delivery. You have 30 days from the date your order is delivered to request a return.

To be eligible for a standard return, the product should generally be returned in substantially the same condition in which it was received, with included components and accessories where applicable. Products should not show unreasonable damage caused after delivery.

To request a return, contact us at support@limek.space and provide:

Your order number;
The email address associated with your order;
The product you wish to return;
The reason for your return; and
Photos of the product when relevant to a damaged, defective, or incorrect-item claim.

Please do not send products to an address without first receiving return instructions from our customer support team.

Free Returns

Eligible returns initiated within the 30-day return period are provided at no return cost to the customer in accordance with our return instructions.

Our support team will provide the necessary instructions for an approved return. Customers should follow these instructions to ensure the return can be properly identified and processed.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged or defective, or if you receive an incorrect product, contact support@limek.space as soon as reasonably possible.

Please include your order number and clear photographs showing the issue. Once reviewed, we will determine an appropriate resolution, which may include a replacement, refund, or another suitable solution depending on the circumstances.

Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.

Original standard shipping is free and therefore there is no standard shipping charge to refund.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@limek.space.

We cannot guarantee that an order can be cancelled or modified after it has entered processing or has been shipped. If an order can no longer be cancelled, you may request an eligible return after delivery.

Non-Returnable Circumstances

Returns may be declined where permitted by applicable law if an item has been intentionally damaged, materially altered, misused, or returned in a condition that is inconsistent with normal inspection of the product.

Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.